Shipping & Delivery
All orders are carefully prepared and shipped from France. Shipping rates and delivery options are displayed at checkout before payment.
Standard Delivery Charges
Unless otherwise indicated, delivery charges are based on the total value of your order and destination. Rates are subject to change and will be confirmed at checkout.
| Shipping Zone | Order Total | Shipping Rate |
|---|---|---|
| France | Up to €79.99 | €8.90 |
| France | €80 and over | FREE |
| European Union (EU) | Up to €149.99 | €17.90 |
| European Union (EU) | €150 and over | FREE |
| International | Up to €249.99 | €29.90 |
| International | €250 and over | FREE |
Free shipping promotions may not apply during limited-time sales or special events.
Processing Time
Orders are processed within 1–3 business days (excluding weekends and holidays). During high-demand periods, processing times may be slightly extended.
You will receive a shipping confirmation email once your order has been dispatched.
Estimated Delivery Times
Delivery times are estimates and may vary depending on the carrier and local postal services.
France
2–4 business days
European Union
3–7 business days
International
5–12 business days
Tracking
Once your order has shipped, you will receive an email with your tracking number and a tracking link to follow your delivery.
Delivery Inspection
Please inspect your parcel upon arrival. If you notice visible damage to the packaging, take clear photos and contact us within 48 hours of delivery.
- Keep all packaging materials until the issue is resolved.
- Include your order number and photos in your message.
Claims submitted after 48 hours may not be accepted.
International Delivery & Customs
International shipments may be subject to customs duties, import taxes, or local fees depending on your country. These charges are determined by local authorities and remain the responsibility of the customer.
We are not responsible for delays caused by customs clearance procedures.
Address Accuracy
Please ensure your shipping address is correct at checkout. We are not responsible for delays, failed deliveries, or lost parcels due to incorrect address information provided by the customer.
If you notice an address issue, contact us as soon as possible — changes may not be possible after shipment.
Delayed or Lost Shipments
If your order appears delayed beyond the estimated timeframe, please contact us. We will open an investigation with the carrier and assist you as quickly as possible.
Need help?
Contact our support team at tillila.contact@gmail.com. We typically reply within 24–48 business hours.
