Frequently asked questions

Yes. All payments are processed through secure and encrypted payment systems (SSL protection). We do not store your payment information. Your personal data and transactions are fully protected.

Orders are prepared and shipped from France. Processing time is usually 1–3 business days. Delivery times depend on your location, typically 2–5 business days within France and 5–10 business days for international orders. A tracking number is provided once your order is shipped.

All orders are dispatched from France. We carefully prepare each package to ensure safe and reliable delivery.

Once your order has been shipped, you will receive a confirmation email including a tracking number. You can follow your delivery in real time using the provided tracking link.

If you are not satisfied with your purchase, you may request a return within the allowed return period. Items must be unused and in their original condition. Please refer to our Return Policy page for full details.

If your item arrives damaged, please contact us within 48 hours of delivery with photos of the product and packaging. We will quickly review your request and offer a suitable solution.

If your order has not yet been shipped, we may be able to modify or cancel it. Please contact us as soon as possible after placing your order.

Our products are carefully crafted using traditional techniques and quality materials. Due to their handcrafted nature, slight variations may occur, making each piece unique.

Yes, we ship to selected international destinations. Shipping times and fees may vary depending on the country.